As we move into almost the mid of 2022, with the global pandemic still ongoing, there have been dramatic changes to the world of retail. Online retailers face increasing challenges, including filling orders and refreshing inventory rapidly, and reducing revenue and wastage caused by returns. Offline, in the world of malls, high streets, and bricks ‘n’ mortar, the challenges are very different. The rising role of artificial intelligence and machine learning, the growing need for a seamless shopping experience, and increasing personalization has been focal area of consideration for offline retailers.